FAQ
My Order
After you place an order, you’ll receive an order confirmation email with your Order #. Once we ship, you’ll get a shipping confirmation with a tracking link.
We charge your card (or other payment method) only after your order is confirmed and you receive the payment confirmation email.
Please check your spam/junk folder first. If you still can’t find it, email hello@innofus.com or use our live chat with your name and date of purchase.
You can request changes or cancellations within2 hours of placing your order. Email hello@innofus.com or call +919560927082 with your Order #. Once your order is dispatched, we cannot modify or cancel it.
Shipping & Delivery
• Free Standard Shipping on all orders over ₹599 (India-wide).
• Shipping Fee will be chargedfor orders under ₹599—rates calculated at checkout.
• Express and same-day options available in select cities—rates calculated at checkout.
• Standard: 5–7 business days from dispatch.
• Express: 1–2 business days (wherever available).
Not yet—currently we ship only within India.
Returns & Refunds
You may request a return within 7 days of delivery. Please record a video of unboxing the contents for quick resolution. See our full Return & Refund Policy here.
Inspect your order on arrival. Report any damage, defects, or wrong items to hello@innofus.com within 48 hours, with unboxing video proof and your Order #. We’ll make it right.
Products
Every blend combines handpicked herbs, flowers, fruits, and adaptogens. We vacuum-seal each pouch to lock in freshness, aroma, and potency.
Yes—our Ritual Sampler Pack (The Ritual Collection) lets you taste Energy, Calm, and Sleep blends in single-serve sachets. Available under “Shop → The Ritual Collection.”
Each sealed pouch stays fresh for up to 18 months. After opening, we recommend using the contents within 90 days.
Most of our blends are naturally caffeine-free or low-caffeine. Each product page notes its caffeine content.
Account & Privacy
No—guest checkout is available. Creating an account lets you:
• View past orders
• Save shipping addresses
• Manage subscriptions
• Collect and redeem ‘Fuse Points’ (our loyalty program)
We respect your privacy. Read our full Privacy Policy to learn how we collect, use, and protect your data.